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HELP & SUPPORT v1.05
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Help & Support

Answers to common questions, plus a direct line to our support team.

Frequently Asked Questions

Parcel, LTL, Truckload, Ocean freight, and Crowdsource delivery β€” all from one account.
You can get instant Parcel quotes as a guest. Creating a free account lets you save addresses, book shipments, and access LTL, Truckload, Ocean, and Crowdsource.
Connect your own negotiated carrier accounts directly to Shipping Party so you can rate and book using your existing rates and relationships. See the Carriers and Pricing pages for details.
Parcel and Crowdsource use pay-as-you-ship pricing. LTL, Truckload, and Ocean rates come from our carrier network at no added markup. The BYO Carriers integration is available as a separate subscription β€” see Pricing.
See our Integrations page for currently supported connections, or reach out and we'll help you get set up.
Contact the carrier directly as they may be able to resolve it quicker, or our support team is happy to help β€” reach out any time via the Contact page.
Yes. Your data is encrypted and never sold. See our Privacy Policy for full details.
Still need help?
Our support team typically responds very quickly, or within 24 hours.
Contact Support β†’